General Policies
POLICIES
Effective Date: June 3, 2025
Last Updated: October 1, 2025
The following policies were agreed upon at the time of registering for class.
The following policies include information for multiple classes that are offered at Absolute CPR.
Please note which class you have registered for and any policies specific to your class.
Thanks for considering Absolute CPR for your training needs.
1) * * * * * REGISTRATION / ATTENDENCE / TARDY / POLICY * * * * *
REGISTRATION: It is the sole responsibility of the student to register for and attend the classes necessary for their job and/or school purpose, if applicable. Please review the class descriptions on our website for information about the differences in the classes we offer. If you registered for the wrong class, contact Absolute CPR immediately so we can help expedite the transfer into the right class. You will then be responsible for the difference in the class, including any associated fees with rescheduling.
ATTENDENCE: Being on time cannot be stressed enough. It is the student’s responsibility to arrive early enough to class to park and make their way to our office. Allowing for traffic, weather, and other sorts of delays is strongly encouraged.
BEING TARDY: All classes have a scheduled start time. The nature of the classes we offer is learning/educational based. It is required that students receive the entire instruction. If you are tardy whatsoever past the scheduled start time, you may not be able to partcipate and will need to register for another class. You will then be considered a No Show. Phone calls, emails, and other communications trying to delay the start of class, request the class to wait on your behalf, or explain your circumstances are inappropriate. The registered students who arrived before the start of the class cannot be penalized for the tardiness of an individual(s).
No Show: Students who do not attend class or arrive significantly late will be considered a No Show – someone who does not show up for class. The time frame significantly late is subjective. Therefore, time frames such as “5 minutes” or “15 minutes” cannot describe what significantly late means – they are both considered late and the student will be considered a No Show. Students who take excessive breaks and miss important information throughout the length of the class will also be considered a No Show and their Course Completion Card issuance will be denied and/or delayed.
If you do arrive significantly late, you must NOT interrupt the class that has started. Interrupting a class in session is unacceptable. Interrupting a class in session will weigh greatly on any decision regarding the disposition of your tardiness.
There are no cancellations the day of class.
There is no rescheduling the day of class.
Please review our address and obtain directions prior to the day of your class. Please arrive early enough to find our office, find parking (free, ample parking around our building), and find your way into our building and to our office. Your anticipated cooperation is appreciated by Absolute CPR, the instructor(s), and the other students.
If there is a sign on the door please refer to the directions on sign.
If there is no sign on the door, do not interrupt class, email our office.
Instructors do not have the ability or the authority to make decisions regarding rescheduling, that is up to the administrative staff, which you can reach at info@absolutecpr.com. There is no reason to interrupt class or argue with the instructor, especially in the presence of other students who have arrived on time and are in the middle of class no matter what the circumstances are. Notes on tardy students will be made, and these notes will be used for making any decision about rescheduling related to tardiness. Being on time for class cannot be stressed enough. As our FAQ page suggests, something we encouraged you to read before registration, this is a difficult policy to enforce but we must in order to ensure everyone has an enjoyable learning experience.
Groups of students who plan on arriving together.
Two or more students who plan on attending to class together must be diligent regarding arriving on time. We cannot postpone class for a single student, nor are we able to do it for multiple students running late. This also makes things frustrating for not only the instructor who anticipates a bigger class size, but it compounds the frustration among other students who have arrived on time and now must wait or be interrupted by a group of late students. Therefore, we enforce these policies to make class more enjoyable for everyone.
2) * * * * * RESCHEDULING / CANCELLATION POLICY * * * * *
If you wish to reschedule or cancel, please notify Absolute CPR immediately via email.
Phone calls and voice mails are not acceptable means of notifying us of your intentions. Your intentions to cancel or reschedule MUST be done via email.
Instructors answering phone calls or voicemails are not able to cancel registration or reschedule your class.
Voicemails regarding being late will not be returned and passed on to the administrative staff – typically the next day.
This cannot be stressed enough.
In regard to rescheduling, email our office immediately as this is time sensitive.
If you choose to reschedule your class more than 14 days prior to the day of your class a $15 processing fee will be assessed. If rescheduling within 14 days, the following fee schedules apply. Rescheduling must be complete before the end of office hours the day before your class otherwise you will be considered a no show, see policy. See the following schedule below.
In regard to cancelling, email our office immediately as this is time sensitive.
If you choose to cancel your class more than 14 days prior to the day of your class a $15 processing fee will be assessed. If cancelling within 14 days, the following fee schedules apply. Cancellation must be complete before the end of office hours the day before your class otherwise you will be considered a no show, see policy. See the following schedule below.
Example / Schedule: if your class is scheduled to start on the 21st day of the month, you can reschedule/cancel for a $15 difference before the end of office hours on the 6th of the month. Rescheduling/Canceling on the 7th of the month, till the end of office hours on the 13th of the month will be considered more than seven (7) days, rescheduling/cancelling from the end of office hours on the 13th of the month to the end of office hours on the 20th of the month will be considered within seven (7) days.
Please note, the day you registered for the class is insignificant when calculating the number of days before your class. Registration and the day of class are independent of each other. The following fee schedules apply no matter the number of days between registration and the class you decide on.
If rescheduling/canceling within 14 days of class the following fee schedules will apply:
BLS for the Healthcare Provider classes: (click for course description)
CPR / AED: (click for course description)
FIRST AID (no CPR): (click for course description)
Rescheduling* – more than seven (7) days prior to the start of the class there is a $15 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $22 rescheduling fee.
Cancellation† – more than seven (7) days prior to the start of the class there is a $22 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $30 cancellation fee.
FIRST AID / CPR / AED: (click for course description)
Pediatric FIRST AID / CPR / AED: (click for course description)
Rescheduling* – more than seven (7) days prior to the start of the class there is a $15 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $35 rescheduling fee (see Promotional Code Policy as well).
Cancellation† – more than seven (7) days prior to the start of the class there is a $30 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $55 cancellation fee.
Advanced Cardiac Life Support: (ACLS description)
Pediatric Advanced Life Support: (PALS description)
Rescheduling* – more than seven (7) days prior to the start of the class there is a $30 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $50 rescheduling fee.
Cancellation† – more than seven (7) days prior to the start of the class there is a $40 cancellation fee, cancelling within seven (7) days prior to the start of the class there is a $75 cancellation fee.
Package Classes: such as [BLS, ACLS, and PALS], [ACLS and PALS], [BLS and ACLS or PALS]. Regarding Rescheduling and Cancellation, if you have already used a Promo Code to register for any of the classes you purchased, the above schedule for Cancellation and Rescheduling applies. If you have used your promo code to register for a class and wish to cancel the remaining class(es), the full price of the classes will be assessed and a 15% cancellation fee will be applied to the remaining balance. If you attended a class and wish to cancel the remaining class(es) the full price of the class(es) remaining will be assessed and a 15% cancellation fee will be applied to the remainder of your refund (if applicable).
Blended / eLearning Classes and Skill Check Appointments:
There are absolutely NO refunds for Blended / eLearning Classes (or portions of) once a keycode/course link has been issued.
If the keycode/course link was purchased by a student and a Skills Check was scheduled you can reschedule as needed, $20 rescheduling fee each occurrence. Canceling a Skills Check appointment you scheduled with us 48 hours in advance will result in a 15% cancellation fee. There is no refund to cancel within 48 hours of your appointment. Once you reschedule, you will waive the option to cancel for any partial portion of your fee.
* Rescheduling must be made via email at the earliest possible time.
Rescheduling must be completed as soon as possible and before the end of office hours the day before your scheduled class (see website for office hours). Emails, phone calls, voicemails after office hours the day before a class will be addressed the next day. If this is the case, you will be considered a “no show” and subject to no refund. Please plan accordingly. If you reschedule, then decide to cancel your class you are subject to no refund. If you reschedule and ask to reschedule again, an additional rescheduling fee will be assessed. When rescheduling, your new date must be decided upon within ten (10) days of your notice or by the end of office hours the before your scheduled class date, whichever comes first. After ten (10) days or on the day of your class you will be considered a no show and are now subject to no refund.
† Cancellations must be made via email at the earliest possible time.
Cancellation notices made after office hours the day before your scheduled class (see website for office hours) will not be addressed till the day of your class, resulting in a same day cancellation. Therefore, you must notify Absolute CPR at the earliest possibility if you choose to cancel. All emails, phone calls, and voice mails after office hours the day before a class will be addressed the next day. Again, if this is the case, you will be considered a “no show” and subject to no refund. Please plan accordingly.
There are no refunds or credits of any kind to cancel or reschedule the day of class or thereafter.
Absent students, tardy students, or No Shows as described herein will not receive any refund or credit. The absent or late student will have to then register again for another class. While emergencies will be taken into consideration on a case-by-case basis, do not wait to notify us on the day of class or assume there will be any kind of refund. Email is the only means to contact us in this situation. Please be sure to review the Tardy Policy as well.
Requests to cancel or attempting to cancel the day of class are not acceptable.
Requests to reschedule or attempting to reschedule the day of class are not acceptable.
As our FAQ page suggests, something we encourage you to read before registration, this is a difficult policy to enforce but we must to ensure everyone has an enjoyable learning experience.
Processing / Convenience fee: In almost every circumstance, there is a minimum $15 processing/convenience/administration fee. This includes but is not limited to rescheduling, cancelling, signing up for the wrong class, and misuse of promo codes.
Please reply to your confirmation email if you need to cancel or reschedule your class.
All other questions can be directed to info@absolutecpr.com
3) * * * * * INCLEMENT WEATHER * * * * *
Inclement Weather: Absolute CPR has yet to need to reschedule any classes due to inclement weather. If weather conditions significantly exceed any potential expectation/prediction or any safety concern, then Absolute CPR will evaluate the need for rescheduling and contact you within an appropriate amount of time.
Please refrain from calling/emailing Absolute CPR to inquire about any cancellations.
In the event of cancellation, you will be notified in an appropriate amount of time via email and/or phone calls via the information provided at the time of registration.
In the event of cancellation due to inclement weather conditions arises students will have the opportunity to reschedule themselves into any future class within 60 days of the date the class was scheduled. Refunds will not be issued. On days of inclement weather there is an adequate amount of warning and notice that should allow you enough time to prepare to be on time for class.
4) * * * * * COURSE COMPLETION CARD ISSUANCE * * * * *
ISSUANCE: Course Completion Cards are now issued by electronic means. Course Completion Cards are scheduled to be issued within 24 hours after the end of the class upon successful completion. All courses require a successful demonstration of the skills explained in class. Successful completion for BLS for Healthcare Providers, ACLS Advanced Cardiac Life Support, and PALS Pediatric Advanced Life Support includes a score of 84% or better on a multiple-choice test to receive your card.
There is not a test for CPR / AED and/or First Aid classes.
COURSE COMPLETION CARD RATES:
BLS, ACLS, and PALS Course Completion Cards are included in our listed rates. However, Course Completion Card for our CPR, AED and/or First Aid classes are not included in the rates listed. Students registering for these classes have the option to include the cost of the card at the time of checkout/registration. If you do not elect this selection and need a Course Completion Card it can be purchased after class, with a small fee associated with not including it at the time of registration listed online.
Tardy students or students who take excessive breaks, will not receive a Course Completion Card and will need to register for another class to make up all portions they were not present for.
Absolute CPR does not profit from the sale of the Course Completion Card.
Email info@absolutecpr.com with any questions regarding Course Completion Cards.
5) * * * * * PROMOTIONAL CODE POLICY * * * * *
The use of promotional codes is at the discretion of Absolute CPR at all times.
By using a promotional code (Promo Code), you hereby agree to the following conditions:
Absolute CPR assumes no responsibility if you fail to enter a Promo Code at the time of registration. Often, having to look up your registration, verifying your registration, and the act of issuing the difference you are seeking is often less than the administration fee associated with completing these tasks involved in this request. However, Absolute CPR will look into applying the code if requested.
Misuse of any promotional code will result in a delay in the issuance of your Course Completion Card. Issuance will be made when satisfactory payment is complete, an additional transaction/convenience fee of $5 will also be applied per incident. An example of this would include, but not limited to, online Promotional Codes for specific classes on specific days. If you were to use one of these codes for a different day or class and it was accepted you would be subject to these terms.
6) * * * * * FORCE MAJEURE POLICY / EXECUTIVE ORDERS * * * * *
This policy was added due to the events surrounding COVID-19. In the event of Force Majeure or when Executive Orders from local, state, or federal governments are issued, students will be able to reschedule their training into any upcoming training opportunity sixty (60) days after Force Majeure has been mitigated and after Executive Orders are no longer in effect.
Neither Party shall be liable for any failure or delay in performing their obligations in these events.
Executive Orders include, but are not limited to:
Any official order from local, state, or federal government regarding, not just limited to, events of Force Majeure.
Force Majeure examples include, but are not limited to, the following:
- Natural disasters/emergencies, such as floods, fires, earthquakes, hurricanes, or other natural disasters.
- Public health emergencies, including epidemics, pandemics, biological emergencies, or government-mandated quarantines or lockdowns.
- Acts of terrorism, war, riots, or civil unrest.
- Governmental acts or regulations, including mandates or orders that prohibit or restrict in-person training or gatherings.
- Labor strikes, lockouts, or other industrial disturbances impacting the performance of services.
- Widespread utility or telecommunications failures that prevent the delivery of services, including online training.
Absolute CPR will pursue all reasonable efforts to mitigate the effects of Executive Orders and Force Majeure within the extent of the law.
Obligations are suspended for the duration of the event. If alternative means become available (such as online training), these considerations will be explored.
END OF POLICIES
Office Hours: By appointment only. Email info@absolutecpr.com to schedule.
(last updated 21 March 2020)